Partner Success Manager, EMEA

The role

You will shape and operationalise Global Partner Services programs to build partner engagement, enablement, and collaboration across EMEA. You will support partner services across the customer lifecycle, from pre-sales alignment to post-live adoption.

What you will do

• Own relationships with strategic partners' practice and delivery leaders
• Partner with Sales, Alliances, and Customer Value to match opportunities with partners
• Operationalise partner engagement across the customer lifecycle
• Evolve partner programs including co-delivery and subcontracting frameworks
• Assess partner capacity, coverage, skills, and readiness
• Build targeted partner enablement plans
• Work with EA and partner teams to understand technology ecosystems and integrations
• Help partner-led engagements establish a path to customer enablement and adoption
• Identify patterns in partner-led work to improve program performance
• Establish an EMEA partner operating rhythm

Required qualifications

• 5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or a related role at a SaaS company and/or consulting or systems integration firm
• 2+ years of experience working with implementation partners, subcontractors, or partner delivery teams in a services environment
• Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances teams
• Strong program management skills
• Track record of building or improving cross-functional processes
• Ability to bring structure to ambiguity and execute repeatable operating models
• Strong relationship-building, influencing, and communication skills
• Comfort using data and KPIs to evaluate program effectiveness
• Entrepreneurial mindset, sound judgment, and comfort shaping a partner-first model
• Willingness to spend regular time in the London office and travel across Europe (approximately 15%)

Nice to have

• Experience with change management, adoption planning, or value realisation
• Fluency in an additional European language, particularly German or French

Benefits

• Private Medical & Dental insurance, covered at 100% for you and dependents
• Life assurance and Income Protection
• Generous leave policies, including parental leave, medical leave and compassionate leave
• Family-forming support through Maven for you and your partner
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
• Standard pension contribution scheme
• Regular team events to connect, recharge and have fun

About the company

Ironclad is an AI contracting platform that transforms agreements into assets. The company is recognized as a leader in Contract Lifecycle Management and is backed by investors including Accel, Y Combinator, and Sequoia.