Senior Adoption Strategist, EMEA (Engagement Manager)

The role

The Senior Adoption Strategist accelerates customer adoption and increases user engagement for enterprise and strategic accounts. This person develops adoption roadmaps and partners with executive stakeholders to deliver business value from the Ironclad platform.

What you will do

• Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
• Develop and execute adoption roadmaps for enterprise and strategic customers.
• Translate Ironclad's AI capabilities into delivery plans for executive stakeholders.
• Partner with Contract AI Services to support long-term adoption paths.
• Own project execution end-to-end including timelines, deliverables, and risk escalation.
• Manage escalations, reset expectations, and resolve scope conflicts.
• Contribute to delivery methodology, scoping playbooks, and adoption frameworks.
• Monitor adoption metrics, customer health, and business outcomes.
• Collaborate across internal teams to ensure a seamless customer experience.
• Stay current on emerging AI technologies and SaaS capabilities.

Required qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Organisational Development, or a related technical field.
• 5+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
• Experience leading enterprise technology adoption or digital transformation initiatives.
• Strong understanding of SaaS platforms, AI technologies, organisational change management, and customer success methodologies.
• Ability to influence executive stakeholders and facilitate cross-functional collaboration.
• Ability to communicate complex concepts to technical and business audiences.
• Experience using adoption metrics and analytics to measure customer success and business outcomes.
• Experience working with large enterprise customers and executive leadership teams.

Benefits

• Private Medical & Dental insurance, covered at 100% for you and dependents
• Life assurance and Income Protection
• Generous leave policies, including parental leave, medical leave, and compassionate leave
• Family-forming support through Maven for you and your partner
• Monthly stipends for wellbeing, hybrid work, and phone use
• Standard pension contribution scheme
• Regular team events

Before you apply

• Candidates must have the unrestricted right to work in the United Kingdom.

About the company

Ironclad is an AI contracting platform that transforms agreements into assets. The company is recognized as a leader in Contract Lifecycle Management and is backed by investors including Accel, Y Combinator, and Sequoia.