Customer Account Executive

The role

The Customer Account Executive will manage a book of business to drive expansion and retention. This role involves executing a strategic sales process and collaborating cross-functionally to ensure customer satisfaction.

What you will do

• Manage a book of business to drive expansion and retention.
• Execute a consistent and strategic sales process across the full customer lifecycle.
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams.
• Maintain accurate forecasting and pipeline hygiene in sales tools.
• Report on progress toward individual and team targets.
• Sharpen sales skills and deepen product knowledge.

Required qualifications

• At least 2-5 years of new business sales or account management experience.
• Sourced and sold deals in the $25k-$250k ARR range.
• Experience running a full sales cycle on your own.
• Comfort with basic sales tools.
• Ability to utilize internal systems to surface upsell and cross sell opportunities.
• Excellent communication skills.
• Persistent follow through on commitments to customers.
• Works well with other teams.
• Wants to own projects outside of just closing deals.
• Self-sufficient with a strong internal sense of urgency.
• Comfortable with commercial negotiation.

Nice to have

• Ideally in B2B SaaS

Benefits

• 100% health coverage for employees (medical, dental, and vision).
• 75% coverage for dependents with buy-up plan options.
• Gender-neutral parental leave and compassionate leave.
• Family forming support through Maven.
• Paid time off.
• Monthly stipends for wellbeing, hybrid work, and cell phone use.
• Mental health support through Modern Health.
• Pre-tax commuter benefits.
• 401(k) plan with Fidelity with employer match.
• Regular team events.

About the company

Ironclad is an AI contracting platform that transforms agreements into assets. It is recognized as a leader in Contract Lifecycle Management and is backed by investors including Accel, Y Combinator, and Sequoia.