Customer Success Manager, APAC

The role

You will support and onboard Australian customers to build and scale Ivo's APAC presence. You will act as a trusted advisor for enterprise customers to ensure product adoption and long-term retention.

What you will do

• Lead customer users through onboarding and training and establish success plans.
• Act as the primary contact for enterprise customer inquiries and issue resolution.
• Manage customer accounts to achieve long-term retention and satisfaction.
• Provide product demonstrations and lead training sessions.
• Develop and present support articles, best practices, and customer documentation.
• Conduct regular strategic business reviews with key leaders and stakeholders.
• Create and implement enterprise customer success plans to secure renewals and upsells.
• Build relationships across your portfolio of customers and manage escalations.
• Drive user-level adoption of the platform.
• Advocate for customer challenges internally.

Required qualifications

• 5-10 years of experience in a SaaS enterprise customer success or account management role
• Proven track record of working with enterprise customers (businesses with >10,000 employees)
• Exceptional communication and interpersonal skills
• Strong understanding of customer success strategies, retention planning, and value-based selling techniques

Nice to have

• experience in legal tech or with legal professionals

About the company

Ivo builds AI products that helps companies solve their most difficult contracting problems. The company recently raised its Series B after growing 6x in 12 months.