Mid-Market Account Manager

San Francisco, CA. Posted 4 months ago

The role

You will own renewals and expansion across a book of mid-market customers. You will find opportunities to sell new product lines and help customers integrate Ivo into their business.

What you will do

Own the commercial health of a book of mid-market customers
Take responsibility for renewals and expansion
Create expansion opportunities by finding new teams and use cases
Build relationships with users, champions, and budget owners
Work with CSMs to understand adoption and customer results
Build business cases for additional product investment
Run renewal and expansion cycles through discovery, proposal, procurement, legal review, negotiation, and close
Maintain an evidence-based forecast
Partner with CSMs, Solutions Architects, and Legal Engineers
Provide customer feedback to Product

Required qualifications

Track record of personally creating and closing expansion within existing software customers
Strong commercial ownership
Ability to connect products to business value
Analytical judgment
Discipline to manage a higher-volume book
Curiosity about technology
Strong cross-functional working habits
Able to travel up to 50%

Nice to have

Experience working in a startup environment

Benefits

Competitive Compensation
Equity
Relocation assistance for moving to SF
Visa and green card application support
Comprehensive medical, dental, and vision plans
HSA and FSA accounts
Life insurance coverage
401(k) Program
Commuter Benefits
Unlimited PTO
Catered lunch five days a week
Premium snacks and coffee

Before you apply

Relocation assistance and visa support offered for successful applicants moving to SF

About the company

Ivo builds AI products that help companies solve difficult contracting problems. The company recently raised its Series B after growing 6x in 12 months.