Mid-Market Account Manager

The role

You will own renewals and expansion across a book of mid-market customers. You will find opportunities to sell new product lines and help customers integrate Ivo into their business.

What you will do

• Own the commercial health of a book of mid-market customers.
• Take responsibility for renewals and expansion.
• Create expansion opportunities by finding teams whose work depends on contracts.
• Build relationships with users, champions, and budget owners.
• Work with CSMs to understand adoption, usage, and customer results.
• Build business cases around contract work and standards.
• Run renewal and expansion cycles through discovery, proposals, procurement, legal review, negotiation, and close.
• Partner with CSMs, Solutions Architects, and Legal Engineers.
• Bring useful customer feedback to Product.

Required qualifications

• Track record of personally creating and closing expansion within existing software customers.
• Strong commercial ownership.
• Ability to connect products to business value.
• Analytical judgment.
• Discipline to manage a higher-volume book.
• Curiosity about technology and strong cross-functional working habits.
• Able to travel up to 50%.

Nice to have

• Experience working in a startup environment

Benefits

• Competitive Compensation
• Equity
• Comprehensive medical, dental, and vision plans
• Access to HSA and FSA accounts
• Life insurance coverage
• 401(k) Program
• Commuter Benefits
• Unlimited PTO

About the company

Ivo builds AI products that help companies solve difficult contracting problems. The company recently raised its Series B after growing 6x in 12 months.