Forward Deployed Engineer

The role

You will build and deploy AI agent workflows, data integrations, and custom tooling for healthcare practices. You will sit between customers and the product team to design agent orchestration and train agents on practice operations.

What you will do

• Own customer deployments end to end from signed contract to live results.
• Direct agent development and build account-specific solutions.
• Run working sessions with customers revenue cycle teams.
• Create SOPs and work with revenue cycle specialists.
• Partner with the account team on renewals and expansion.
• Act as the voice of the customer inside Joyful.
• Build the FDE function including playbooks, patterns, and internal tooling.

Required qualifications

• 3+ years of full-time engineering experience in software, AI or data engineering.
• Experience in customer-facing work such as FDE, solutions or deployment engineer.
• AI-native and fluent in Python and SQL.
• Comfortable across backend systems, data pipelines and APIs.
• Experienced integrating with messy third-party systems.
• Hands-on experience with LLMs and agents.
• Degree in Computer Science or a related field, or equivalent practical experience.

Nice to have

• Been a founder or an early engineer at a startup.
• Experience with healthcare data, revenue cycle management or payer workflows.
• Done unglamorous data work that makes messy real-world inputs usable.

Benefits

• Competitive compensation and equity.
• Stipends for professional development courses and books.
• Comprehensive healthcare benefits.
• Unlimited PTO (with a minimum of 10 days off a year).
• Flexibility.
• Regular team off-sites and events.

About the company

Joyful Health builds AI agents that take on insurers so providers get paid for the care they deliver. They recently announced a $22M Series A.