AI Engineer

The role

You will architect and build an agentic AI system to autonomously resolve insurance claim denials. This involves designing multi-agent workflows, RAG systems, and specialized AI agents to automate medical billing workflows.

What you will do

• Design and build the architecture for the agentic AI system
• Develop specialized AI agents for denial classification, root cause analysis, evidence retrieval, policy reasoning, and appeal generation
• Implement multi-agent orchestration frameworks
• Build and optimize RAG systems
• Create evaluation frameworks and feedback loops
• Design prompt engineering strategies and fine-tuning approaches
• Work with billing managers to translate workflows into agent behaviors
• Collaborate with the engineering team on production infrastructure
• Contribute to the AI/ML vision and technical roadmap
• Collaborate on code reviews and technical design documents

Required qualifications

• 5+ years of experience in machine learning engineering
• Experience building production AI systems and deploying models at scale
• Strong experience with machine learning frameworks (PyTorch, TensorFlow, or JAX)
• Proficiency in Python
• Proficiency in LLM technologies including prompt engineering, fine-tuning, and RAG systems
• Proficiency in vector databases and semantic search systems
• Proficiency in building reliable, production-grade AI systems with proper evaluation and monitoring
• Proficiency in MLOps practices including model versioning, A/B testing, and performance tracking
• Proficiency in working with APIs and integrating AI systems into broader product workflows

Nice to have

• Experience working with healthcare data or understanding of medical billing workflows

Benefits

• Competitive compensation packages
• Strong equity
• Stipends for professional development courses & books
• Comprehensive healthcare benefits
• Unlimited PTO (with a minimum of 10 days off a year)
• Regular team off-sites and events

About the company

Joyful Health is building an AI-powered financial operating system for healthcare practices to simplify financial operations. The company recently announced a $22M Series A led by CRV.