Senior Analyst, Customer Analytics (12-month contract)

The role

You will own analytical workstreams within cross-functional initiatives to support strategic and operational decision-making. You will perform hands-on analysis, translate findings into insights, and develop decision-support tools.

What you will do

• Partner with stakeholders to translate business objectives into analytical questions and approaches.
• Act as an analytical thought partner to surface opportunities and recommend next steps.
• Perform hands-on exploratory analysis to identify trends, risks, and opportunities.
• Apply analytical techniques such as segmentation, cohort analysis, and experimentation.
• Evaluate the impact of key initiatives and business changes.
• Develop metrics, reporting, dashboards, and decision-support tools.
• Communicate findings through clear narratives and actionable recommendations.
• Use modern analytical tools, including AI-assisted workflows, to improve analysis quality.
• Collaborate with peers across Analytics, Business Intelligence, and Data Science teams.
• Contribute to peer review and knowledge sharing.

Required qualifications

• Expert-level SQL skills and experience with complex relational data.
• Strong quantitative and analytical skills for exploratory analysis and performance measurement.
• Experience applying techniques such as segmentation, cohort analysis, scenario analysis, impact evaluation, or experimentation.
• Proficiency with BI and data visualization tools such as Tableau.
• Strong business acumen and curiosity.
• Excellent storytelling and communication skills.
• Collaborative and proactive working style.
• Comfort using AI-assisted tools as part of analytical workflows.

Nice to have

• Experience with Python for analysis, automation, or reproducible workflows
• Experience with SaaS, subscription businesses, or cross-functional business analytics

Benefits

• Extended health benefits package with fully paid premiums for both body and mind
• Matching in RRSP, TFSA or FHSA
• Stock options
• Dedicated Talent Development team
• Access to coaching, learning, and leadership programs

About the company

Jobber helps small home service businesses be successful through technology. The company provides tools to quote, schedule, invoice, and collect payments.