Jobber
GTM Operations Lead
Remote. Posted 29 days ago
The role
You will establish Payments GTM Operations as a new function to drive adoption and revenue growth for Jobber's payments products. You will map customer journeys, run experiments, and build cross-functional programs across Marketing, Sales, and Product teams.
What you will do
- Establish Payments GTM Operations as a new function
- Map and rebuild the end-to-end customer journey for payments
- Identify where customer-facing teams can change motions to drive better outcomes
- Experiment with actions to drive payments adoption and usage
- Define and hold cross-functional partners accountable to payments GTM metrics
- Build working relationships across GTM teams, Product, RevOps, and Analytics
- Use data and qualitative insights to find, size, and measure opportunities
- Stay close to vertical SaaS and embedded payments competitors
Required qualifications
- Operating and strategy experience
- Experience identifying opportunities, mobilizing teams, and driving measurable results
- Exceptional communication and stakeholder management skills
- Ability to translate data into stories and strategies into action plans
- Ability to design and implement scalable operational processes
- A curious mind and a growth mindset
- A proactive drive to solve problems
- Preference for working in an ambiguous and fast-paced environment
Nice to have
- Strategy experience in Management Consulting, VC, or Strategy & Operations
- Deep understanding of payments and financial services business models, metrics, and growth strategies
- Experience using SQL to manipulate large data sets
Benefits
- Extended health benefits package with fully paid premiums
- Matching in RRSP, TFSA or FHSA
- Stock options
- Annual stipends for health and wellness
- Dedicated talent development program including career coaching
About the company
Jobber helps small home service businesses succeed by providing technology to quote, schedule, invoice, and collect payments. The company works with plumbers, painters, and landscapers to transform service delivery.