Senior Manager, Credit Risk

The role

The Senior Manager, Credit Risk will lead and grow a team of Credit Risk Analysts to build an AI-native credit risk practice. You will own credit risk operations, design models and policies, and partner cross-functionally to embed risk decisions into fintech products.

What you will do

• Lead, coach, and grow a team of Credit Risk Analysts
• Own credit risk operations including underwriting, portfolio monitoring, collections, and loss forecasting
• Define and maintain credit risk appetite, policy, and limit framework
• Partner with Data Science and Risk Analytics to build and improve credit risk models
• Champion an AI-native approach to credit risk management
• Set the multi-year roadmap for the credit risk function
• Build credit risk frameworks for payments and growing lending businesses
• Work cross-functionally to embed risk policy into product and operational workflows
• Ensure credit policy meets Canadian and US requirements
• Own credit loss provisioning and stress testing using IFRS 9 or equivalent GAAP

Required qualifications

• 8+ years of experience in credit risk, financial services, fintech, payments, or lending
• 3+ years of people leadership, including hiring and developing team leads and analysts
• Track record of setting and owning credit policy, risk appetite, and limit frameworks
• Experience managing a credit portfolio through a period of stress or a full credit cycle
• A builder's mindset for solving problems through automation and tooling
• Data-centric approach to decision-making
• Proficiency in SQL and Python (or a similar language)
• Working familiarity with statistical and machine learning approaches used in credit risk management
• Hands-on experience with IFRS9 or equivalent GAAP standards for credit loss provisioning
• Strong written and verbal communication skills
• Ability to embrace ambiguity and change
• Ability to work autonomously

Nice to have

• Working knowledge of small business lending regulation in Canada or the US
• Familiarity with credit scorecards, including development, calibration, or monitoring
• Experience building or overseeing credit risk models or policies for a lending product
• Experience with modern payments or lending infrastructure (e.g., Stripe, Adyen, Plaid)
• Experience working with or evaluating AI/ML tooling or vendors
• Familiarity with Slack, Salesforce, Asana, Confluence, or other collaboration tools

Benefits

• Extended health benefits package with fully paid premiums
• Matching in RRSP, TFSA or FHSA
• Stock options
• Dedicated Talent Development team
• Access to coaching, learning, and leadership programs

About the company

Jobber helps small home service businesses transform how they deliver service through technology. They provide tools to quote, schedule, invoice, and collect payments.