Senior Product Manager, New Starts

The role

The Senior Product Manager will help shape the product strategy for New Starts and own the roadmap for it. They will work with Engineering, Design and Go-To-Market teams to help new home service businesses become stable and growing.

What you will do

• Contribute to the vision and strategy for New Starts and own the roadmap.
• Lead discovery with new service business owners and turn what you learn into priorities.
• Lead end-to-end product development across the new business journey.
• Build growth loops and run experiments balancing short-term wins and long-term bets.
• Use AI to personalize the journey with the teams building the recommendation engine and customer journey platform.
• Align Engineering, Design and GTM teams around what great looks like for a new business.
• Monitor and report performance of initiatives to senior leadership.

Required qualifications

• 5+ years of product management experience at a Senior level in a SaaS or technology-driven company.
• Track record of owning outcomes in growth, onboarding, activation, retention, or acquisition.
• Experience shaping ambiguous problem spaces into clear strategy.
• Deep customer empathy and strong discovery skills.
• Strong analytical skills and fluency in SaaS metrics such as conversion, activation, retention and LTV.
• Ability to translate across technical and non-technical domains.
• Ability to drive initiatives independently and manage multiple priorities.
• Strong leadership and decision-making abilities.
• Exceptional communication, strategic thinking and execution skills.

Nice to have

• Experience with small business, self-serve, or product-led growth products.
• Experience building free tools or top-of-funnel product experiences.
• Experience building LLM-powered or AI-personalized product experiences.
• Familiarity with CRM systems such as Salesforce or HubSpot.

Benefits

• Total compensation package with equity rewards.
• Annual stipends for health and wellness.
• Retirement savings matching.
• Extended health package with fully paid premiums for body and mind.
• Matching in RRSP, TFSA or FHSA.
• Stock options.
• Dedicated Talent Development team with coaching, learning and leadership programs.

Before you apply

• Hiring process: Talent interview (30 mins), Hiring Manager interview (60 mins), collaborative working session with Product, Design and Engineering (45 mins), leadership interview (30 mins).

About the company

Jobber builds software that helps home service businesses such as plumbers, painters and landscapers quote, schedule, invoice and get paid. The company has been recognized by Great Place to Work and Deloitte Canada's Technology Fast 50.