Key Account Manager

The role

Key Account Managers own long-term partnerships with Jobber's largest customers. You will drive retention, grow payment processing volume, and expand customer value through consultative relationships.

What you will do

• Manage a portfolio of ~300 high-value accounts
• Retain customers and prevent churn
• Grow Gross Payment Volume (GPV)
• Upsell plan upgrades and add-ons
• Build consultative relationships with key clients
• Conduct regular business reviews and strategic planning sessions
• Identify and drive upsell and cross-sell opportunities
• Collaborate with product, risk, and support departments
• Provide feedback to the product team on features and functionality
• Develop and implement best practices and mentor team members

Required qualifications

• Demonstrated success in account management, customer success, or sales in a B2B software environment
• Proven track record of exceeding 100% of revenue targets and retention goals for the last 6+ months
• Excellent communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Client-focused consultative mindset
• Proficiency with the challenger sales methodology
• Familiarity with Jobber's products and services

Nice to have

• fintech experience
• Experience working with or in the home services industry

Benefits

• Extended health benefits package with fully paid premiums
• Matching in RRSP, TFSA or FHSA
• Stock options
• Dedicated Talent Development team
• Access to coaching, learning, and leadership programs

About the company

Jobber helps small home service businesses be successful through technology. The company provides tools to quote, schedule, invoice, and collect payments.