Senior Product Manager, Voice

The role

You will lead product strategy and execution for Voice AI products like Receptionist. You will define the roadmap to help small service businesses manage phone calls and business operations.

What you will do

• Turn Receptionist from a product for early adopters into one the majority of customers rely on daily
• Define and execute the roadmap for Receptionist and new Voice products
• Synthesize market, regulatory, and customer data into product decisions
• Prioritize user and business impact
• Collaborate with domain experts across Voice AI, telephony and communications products
• Act as the voice of the customer
• Set the foundation for multi-product strategy

Required qualifications

• Owned a revenue line such as attach rate, pricing, or packaging
• Shipped and improved a production LLM or ML feature or product
• Technical depth for architectural conversations about models, prompts, and pipelines
• Product management experience at a senior level

Nice to have

• A background in telephony or contact center technology such as SIP, IVR, call routing, carrier and number registration
• Experience with consumer-facing conversational products
• Familiarity with vertical SaaS, SMB, or home and field services
• Experience scaling products from 0 to 1 (and beyond)

Benefits

• Extended health benefits package with fully paid premiums for body and mind
• Matching in RRSP, TFSA or FHSA
• Stock options
• Dedicated Talent Development team
• Access to coaching, learning, and leadership programs
• Annual stipends for health and wellness

About the company

Jobber exists to serve small business owners in industries like landscaping, HVAC, plumbing, and cleaning. The company uses technology to help service providers connect with customers and manage their businesses.