Engagement Manager

The role

You will work with global enterprises to deploy AI-powered coaching solutions. You will build strategic client partnerships, drive revenue and expansion, and shape product evolution through client insights.

What you will do

• Deliver on strategic and commercial goals including revenue, usage, and expansion targets.
• Own the renewal and expansion process.
• Build and grow strategic client partnerships with leadership up to the C-suite.
• Lead consultative deployment of generative AI tools within enterprise accounts.
• Embed within client organizations to unlock measurable value through use cases.
• Guide clients through consultative methodology to champion behavior change.
• Partner with Sales during pre-sale and pilot phases.
• Oversee contracting and invoicing with the Operations team.
• Act as a client voice in product evolution to help shape the roadmap.
• Build working fluency in generative AI, trust and ethics in machine learning, and client industries.

Required qualifications

• 6+ years of experience in commercial enterprise deployment, customer success, or sales.
• Exceptional client-facing skills to build trust and drive outcomes with senior stakeholders.
• Structured problem-solving ability.
• Proven influence and execution.
• Strong operational instincts.
• Excellent written and verbal communication.
• Comfort with data, especially in Excel.
• A bias for action.
• A growth mindset.
• A clear why for this stage and space.
• Comfortable working with colleagues in different time zones (UK).
• Hold valid travel documents with no work authorization restrictions in the US.

Benefits

• Competitive salary including base + bonuses.
• Comprehensive health coverage (medical, dental, vision) from day one.
• Generous PTO.
• Company-wide R&R shutdowns.
• Paid parental leave.
• Retirement plan support for US and global employees.
• Meaningful ownership in a venture-backed company.
• Financial upside from scaling fast.
• Top-up grants for exceptional performance.

Before you apply

• Must hold valid travel documents with no work authorization restrictions in the US.
• Identity, LinkedIn profiles, employment history, and references are verified.
• All offers are contingent on successful completion of checks.

About the company

Valence has built an AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance to leaders or employees. The company works with Fortune 500 companies across various industries to redefine leadership development through generative AI.