Patient Care Advocate

West Coast (PST based), Remote. Posted 2 days ago

The role

You will be the first point of contact for 9amHealth members, answering questions by phone, text, email and in-app messages. You will work with clinical specialists to make sure members get timely, accurate and kind support.

What you will do

Give timely technical and product support by messaging and phone, meeting SLAs
Follow up on unresolved inquiries until fully resolved
Work with the clinical team to share accurate information with members
Document all member interactions in the right systems
Keep member information up to date and protect confidentiality
Become an expert on 9amHealth products and services
Help members with complex insurance approval processes
Spot trends across members and share insights with the team
Meet or exceed customer satisfaction metrics

Required qualifications

2+ years of customer service experience in a healthcare setting
Strong written and verbal communication skills
Self starter with a positive, motivating attitude
Strong problem solving, de-escalation and quick resolution skills
Proficiency with Google (G Suite), customer service platforms such as Zendesk, and EMRs
Ability to multitask in a fast-paced environment
Compassionate, patient-focused approach
Willingness to work flexible hours, including early mornings, evenings or weekends
Reliable high speed internet and a quiet, distraction-free workspace
Familiarity with insurance processes such as prior authorizations and claims
Experience managing confidential patient data in line with HIPAA

Nice to have

Experience working at a health tech startup
Proficiency in speaking Spanish

Benefits

Health, dental and vision insurance (full-time W2 positions)
Flexible PTO (full-time W2 positions)
Work from home options (full-time W2 positions)
Professional development budget
Support for continuing education

Before you apply

Full-time or W2 positions only receive the benefits package

About the company

9amHealth is an AI-enabled virtual specialty care platform for managing high-cost chronic conditions such as obesity, diabetes, hypertension and dyslipidemia. It was founded in 2021 and is backed by investors including Define Ventures, SemperVirens, 7Wire Ventures and The Cigna Group Ventures.