Senior Product Designer, Member App

The role

You will lead design across the member app, covering areas like labs, medications, virtual visits, and habit-building. You will work with clinicians, product managers, and engineers to create experiences for managing chronic conditions.

What you will do

• Lead design across the member app from discovery through implementation and iteration.
• Design onboarding, care tasks, habit-building experiences, and re-engagement.
• Use data to define success and assess activation, conversion, and retention.
• Build prototypes using Figma, code, or AI-assisted tools.
• Run research to understand member needs and test assumptions.
• Collaborate with designers and engineers to evolve the design system.
• Design with Care Team operations and workflows in mind.
• Make and explain difficult trade-offs between member needs, clinical considerations, and business goals.

Required qualifications

• Led design for a consumer product or substantial product area from ambiguous problem to shipped outcome.
• Ability to explain product metrics and combine quantitative data with research.
• Understanding of motivation, progress, and setbacks for behavior-change design.
• Ability to choose appropriate research methods and turn findings into product changes.
• Fluency with modern prototyping tools including Figma and AI-assisted tools.
• Practical understanding of accessibility for different abilities and health literacy levels.
• Initiative and clear communication skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible PTO
• Work from home options
• Professional development budget
• Support for continuing education

About the company

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia.