Urology Peer Support Coach

The role

Peer support coaches conduct initial coaching calls with members using shared lived experience. You will provide personalized product suggestions and construct follow up emails and educational tools.

What you will do

• Conduct initial peer support coaching calls with Better Health members
• Become an expert in Better Health's product catalog to provide personalized product suggestions
• Construct personalized follow up emails and educational tools for members

Required qualifications

• First hand experience with chronic urological conditions
• Excellent interpersonal skills
• Comfort talking on the phone
• Excellent organizational skills
• Ability to prioritize tasks
• Ability to work independently within established procedures
• Comfortable making outbound calls
• Comfortable with technology including Google Suite and software portal

Nice to have

• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices
• Secondary degree (Associates, Bachelors, etc)
• At least 3 years professional experience
• Professional certification required if applicable

About the company

Better Health is creating a new medical provider type by bundling peer support, coaching, education, and home delivery of medical supplies. Since its inception in November 2019, it has gained Medicare licenses in 48 states and 16 Medicaid licenses.