Insights Consultant

The role

You will run day-to-day operations for client research studies on the Pogo Platform. You will help clients design studies, launch them to Pogo users, and keep the research high quality.

What you will do

• Own the day-to-day operations of client research studies, tracking what is coming in, in progress and needs attention
• Help clients turn research questions into well-designed studies
• Write and review study guides, configure studies in the platform, set up targeting and quotas, and launch studies to Pogo users
• Review survey logic, monitor fieldwork and data quality, and check that AI-generated insights make sense
• Work directly with clients on updates, questions, troubleshooting and expectations
• Work with the GTM and Product teams to coordinate requests, share client feedback and identify product improvements
• Help build processes, tools, templates, QA processes and AI-powered workflows to scale research delivery

Required qualifications

• 3 to 5 years of experience in market research
• Experience designing, programming and fielding surveys using tools like Qualtrics
• Ability to manage many studies at once and prioritize
• Familiarity with research methodologies such as concept testing, pricing research, conjoint and MaxDiff
• Detail-oriented, catching issues in survey design, logic and data quality
• Proactive, resourceful and comfortable working independently
• Comfortable in a fast-paced environment with changing priorities
• Systems-minded, looking for ways to improve processes and automate repetitive work
• Passion for consumer research and interest in technology and AI
• Low ego, high ownership, easy to work with

Nice to have

• Experience working with clients in CPG, food & beverage, hospitality or wellness

Benefits

• Unlimited PTO
• Minimum 20 days vacation policy
• Flexible work schedule chosen by each team member

About the company

joinpogo is a small, fast-growing team that runs consumer research studies for some of the world's largest consumer brands using the Pogo Platform. The company is building AI into market research from the start.