Engagement Manager

The role

You will own client relationships from signed deal to growing partnership. You will run end-to-end research engagements and translate the AI-powered platform into insights for enterprise clients.

What you will do

• Own the full client lifecycle post-sale including onboarding, study design, delivery, and expansion
• Run research engagements end-to-end
• Scope studies with clients and configure them in the platform
• Review AI-generated insights and debrief learnings with client executives
• Partner with the GTM team on renewals and expansion
• Channel client feedback to product and engineering to shape the product roadmap
• Build playbooks, templates, and repeatable motions to scale the client model

Required qualifications

• 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment
• Structured thinker
• Exceptional communicator
• Genuinely curious about consumers
• High-ownership operator
• Highly organized
• Low ego and a team player
• Fast learner
• Use AI tools to work smarter

Nice to have

• Worked on primary consumer research, whether qualitative or quantitative

Benefits

• Flexible schedule
• Unlimited PTO
• Minimum 20 days vacation policy

About the company

Pogo is a company with an AI-powered platform that works with Fortune 500 clients.