Operations Manager, Offer Operations

The role

You will own processes that ensure users receive cashback by analyzing data, designing merchant setup processes, and solving technical problems. You will manage outsourced resources and partner with Product, Engineering, and commercial teams.

What you will do

• Analyse data and build dashboards to monitor system health
• Design processes for merchant setup including cashback rates and system connections
• Solve problems using AI, internal tools, or outsourcing
• Manage outsourced team members through briefing, training, and work checks
• Partner cross-functionally with Product, Engineering, and commercial teams

Required qualifications

• Around 2–5 years of experience in Operations, Product, or a technical/data-driven environment
• AI-native mindset using AI to automate repetitive tasks
• Systems thinking mindset
• Comfortable in a technical environment involving tracking, APIs, and integrations
• Data-driven with ability to navigate dashboards and investigate anomalies
• Attention to detail
• Clear written and verbal communication skills
• Top-tier engineering or business school background
• Fluent in written and spoken English

Nice to have

• International experience
• Double degree

Benefits

• Flexible remote
• Work from anywhere for up to 3 months per year
• Top-market compensation
• Equity
• Half-day each week dedicated to leveling up with AI
• Yearly offsite in amazing locations
• Budget for team-building events & monthly in-person gatherings
• Contribution to your ClassPass subscription
• 8-week leave paid 100% for the second parent

Before you apply

• A take-home case study followed by a 45-min interview for non-engineering roles
• Up to 3 reference calls with former colleagues or managers

About the company

Joko is a tech company and certified B Corp that helps consumers save time and money when shopping online or in-store. It is an AI shopping app with over 7 million users.