Founding Operator

The role

You will act as a Founding Operator in the Jill Delivery team to support and expand existing customers. You will manage customer relationships, drive adoption and revenue, and provide feedback to engineers to build the future of the labour market.

What you will do

• Reach out to existing customers to set the pace and gather feedback.
• Act as the trusted point of contact for a portfolio of customers.
• Handle escalations and build customer partnerships.
• Drive adoption and ensure customers get real value.
• Grow revenue from existing accounts through expansion.
• Own customer delivery workstreams including product enablement and automation.
• Feed structured insight back to engineers.
• Work closely with engineers to A/B test new features.

Required qualifications

• High agency with a real bias to action.
• Comfortable talking to customers and picking up the phone.
• Experience being part of hiring processes.
• Experience in partnerships, account management or CS/CX.
• Ability to think clearly under ambiguity and communicate with precision.
• Technical chops to hack together a script or hold a technical conversation.
• Ability to use AI as a force multiplier.

Nice to have

• The Relationship-Led Operator profile
• The Ex-Founder profile
• The Systems-Minded CS Operator profile

Benefits

• Total Compensation of £100-150k+ (choice of cash : equity split)
• Private health insurance with Bupa
• An Uber home if you're working late
• Deliveroo dinners in the office
• Fortnightly home clean
• Brand new MacBook

Before you apply

• Submit via application form.
• Intro call with our team.
• Paid work trial involving a real problem.

About the company

Jack & Jill is a 25-person, founder-heavy team building infrastructure for the future of the labour market using AI. The company recently raised a $40M Series A.