Senior Community Manager, Programs & Advocacy

The role

You will own and develop community programs that recognize and reward members. You will also build an in-person community events program and support existing community initiatives.

What you will do

• Own and develop programs that recognize and reward community members
• Use swag as a tool to build engagement and delight across community programs
• Build Jane's in-person community events program
• Lend support and expertise to existing community programs
• Build community programs that speak to different verticals
• Turn what works into playbooks, templates, and simple repeatable processes
• Collaborate closely across teams including Marketing and Customer Support

Required qualifications

• 5+ years managing community, customer advocacy, or ambassador programs
• Experience scaling a program from the ground up
• Background in a customer-facing function such as support, community, or customer success
• Analytical instinct to turn metrics into program improvements
• Strong project management skills
• Experience running multiple concurrent programs, campaigns, or events end-to-end
• Experience owning and tracking a program budget
• Comfort and fluency working with AI tools
• Proficiency with Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot
• A high degree of autonomy to manage priorities and execute independently
• Deep, genuine care for customers and community members
• Empathy for what it is like to run a healthcare practice

Benefits

• Comprehensive benefits package

About the company

Jane's mission is to help the helpers. The company supports healthcare practices through community, events, content, and programs.