Customer Support

The role

This role blends support, sales, and onboarding. You will lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video.

What you will do

• Lead demos
• Lead onboarding calls
• Provide real-time support and troubleshooting across phone, chat, and video
• Understand clinic needs and solve real problems
• Tailor communication to meet different types of learners

Required qualifications

• Ability to be on live video calls
• Ability to build real-time relationships
• Ability to solve problems face-to-face with customers
• Ability to adapt to a fast-paced, ever-evolving environment
• Ability to learn multiple complex tools simultaneously

Benefits

• Salary increase each year on work anniversary
• Variety of career paths

About the company

Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK. They provide a practice management platform used by thousands of health and wellness clinics.