Virtual Receptionist

The role

You will answer patient calls and handle bookings, changes, and cancellations in Jane for a group of clinics. You will work with Virtual Assistants to manage clinic schedules and maintain patient privacy.

What you will do

• Answer patient calls for a group of clinics
• Handle bookings, changes, and cancellations in Jane in real time
• Bring warmth, patience, and a professional tone to conversations
• Resolve questions on the first call
• Work with Virtual Assistants to pass along details and follow up on requests
• Keep patient information private and secure in line with PIPEDA and HIPAA standards
• Test new AI tools to help shape how AI supports Services work

Required qualifications

• 3+ years of administrative experience in a healthcare or wellness clinic
• Time spent on the phones at the front desk or in a reception role
• Used Jane day to day in a clinic for about 2 years or more
• Confident with scheduling, booking changes, and invoicing
• Understand different practitioner workflows and patient needs
• Comfortable with terminology across disciplines like naturopathic medicine, mental health, and medical aesthetics
• Excellent verbal communication skills
• Calm, professional phone manner
• Strong problem solver with a sharp eye for detail
• Comfortable with web-based calendars, phone and email systems, and other clinic software
• Based in Canada

Nice to have

• Experience with virtual phone systems or high-volume call queues

Benefits

• Health benefits starting on your very first day
• 2 weeks of paid vacation
• Fully remote work from anywhere in Canada
• A full training program before you start taking calls

About the company

Jane is a founder-led, high-growth SaaS company. They build products and tools that thousands of clinics rely on to run their businesses.