Virtual Assistant

The role

You will run day-to-day front desk work for a portfolio of clinics. This includes managing inboxes, calendars, bookings, billing, and charting in Jane.

What you will do

• Run day-to-day front desk work for a portfolio of clinics
• Manage inboxes, calendars, bookings, billing, and charting in Jane
• Communicate with patients by phone, email, and secure messaging
• Track tasks and follow-ups across several clinics
• Keep clinic records accurate and secure in line with PIPEDA and HIPAA standards
• Share clinic experience to help shape Services offering
• Test new AI tools to support Services work

Required qualifications

• 3+ years of administrative experience in a healthcare or wellness clinic
• 2+ years of day to day use of Jane in a clinic
• Experience with scheduling, invoicing, charting, and settings in Jane
• Experience working across several clinics or disciplines, or deep in one area like mental health, naturopathic medicine, or medical aesthetics
• Comfortable with terminology like labs and treatment plans
• Understand extended health billing
• Highly organized and detail-oriented
• Polished, professional written and spoken tone
• Proficiency in Google Workspace including Gmail, Calendar, Docs, and Sheets
• Based in Canada

Nice to have

• experience with WorkSafeBC or ICBC claims
• Familiarity with virtual phone systems or other clinic software

Benefits

• Health benefits starting on your very first day
• 2 weeks of paid vacation
• Fully remote work from anywhere in Canada
• A full training program

About the company

Jane is a founder-led, high-growth SaaS company. They build products and tools that thousands of clinics rely on to run their businesses and care for patients.