VP, Client Management

The role

You will lead client relationships at the highest level and lead overarching client strategies. You will manage senior team members and drive business growth through client partnerships.

What you will do

• Lead overarching client strategies for sustained business growth
• Establish and maintain relationships with C-suite and senior decision-makers
• Lead the outcomes of client strategies
• Drive new product activation, market expansion, and increased client spend
• Serve as the ultimate escalation point for client issues
• Streamline processes and improve workflows
• Collaborate with leadership to oversee key Capability workstreams
• Lead, mentor, and develop senior team members
• Deliver SMART goals quarterly performance reviews to direct reports
• Identify and deliver growth or performance improvement opportunities

Required qualifications

• 15+ years experience in client management at an agency, publication or brand
• At least 5+ years of management/team leadership experience
• Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns
• Ability to think big and develop long-term client and agency plans
• Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
• Able to work well under pressure and in a fast-paced environment
• Agency experience is a must
• Resume in English

Benefits

• Healthcare, vision and dental insurance
• Short and long-term disability
• Life cover
• Work remotely for up to 60% of your days
• Flexible working hours between 8am. and 6:30pm
• 14 weeks of paid leave for primary caregivers
• 4 weeks of paid leave for secondary caregivers

About the company

Jellyfish is a global digital marketing agency composed of tech enthusiasts, creative minds, and media and data experts. They aim to empower clients along their digital journey through innovation and diverse perspectives.