Vice President of Client Management

The role

You will drive client success, revenue growth, and operational excellence for high-value domestic and global accounts. You will lead client relationships, manage cross-functional teams, and oversee workflows from ideation to publication.

What you will do

• Develop and lead overarching client strategies
• Establish and maintain relationships with C-suite and senior decision-makers
• Solve problems and identify issues in real-time
• Streamline processes and improve workflows
• Own business outcomes of client strategies
• Achieve commercial and growth targets within client portfolio
• Serve as the ultimate escalation point for client issues
• Identify and capitalize on new business opportunities
• Lead, mentor, and develop senior team members
• Champion diversity, equity, and inclusion (DEI) initiatives

Required qualifications

• 15+ years of client management and delivery experience
• Deep expertise navigating complex global accounts across social media, creative production, and creator ecosystems
• Experienced in multiple verticals, products, or specialized industry solutions
• Demonstrated ability to develop and execute integrated, multi-channel strategies
• Strong new business skill sets including owning pitch narratives and leading end-end processes
• Technical excellence in social media, creator and creative production
• Ability to anticipate client needs and drive results
• Experience producing high-quality work
• Ability to align solutions with client business objectives
• Experience managing client data in Salesforce or similar systems
• Proven ability to guide and support junior team members
• Demonstrated success in identifying client needs and providing solutions

Nice to have

• social media capabilities and entertainment

Benefits

• Discretionary annual bonus scheme
• 401k retirement plan
• Healthcare, vision and dental insurance
• Short and long-term disability
• Life cover
• Work remotely for up to 60% of your days
• Flexible working hours
• 14 weeks of paid leave for primary caregivers
• 4 weeks of paid leave for secondary caregivers

About the company

Jellyfish is a full service global digital agency combining strategy, creative, data and media buying and planning expertise with technology. It is part of the Brandtech Group.