Customer Experience Advocate (Remote, Insurance Tech Startup)

The role

You will take care of customers by answering inbound calls and resolving inquiries. You will process service requests and provide feedback to improve the product.

What you will do

• Taking care of customers
• Answering inbound calls from policyholders
• Learning the product and insurance companies
• Problem solving to resolve customer inquiries
• Processing service requests for vehicles, drivers, lienholders, and policy documents
• Providing feedback to make the product better

Required qualifications

• Genuinely friendly and positive attitude
• Willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Nice to have

• Prior work experience in customer service, sales, or hospitality

Benefits

• Medical, dental, and vision insurance
• 401K match
• Paid vacation time
• Stock equity (stock options)
• Work equipment provided
• Paid for P&C insurance license if you do not have one
• Paid parental leave
• Wellness benefits

Before you apply

• Only applicants under consideration will be contacted
• Must reside in specific US states or Ontario, Canada

About the company

Jerry is building the first AI-powered advisor to manage physical assets like cars and homes. The company started with car insurance in 2019 and has reached over 5M customers.