Portfolio Customer Success Manager

The role

You will own onboarding, adoption, and retention for a portfolio of SMB accounts. You will drive AI-native workflow adoption and manage commercial conversations including renewals and expansions.

What you will do

• Build a scalable team-based model for SMB customers
• Own onboarding, adoption, and retention for a portfolio of SMB accounts
• Run and improve one-to-many enablement including kickoff, training, office hours, and webinars
• Use usage data and customer signals to spot risk and expansion
• Drive adoption of AI-native workflows and guide change management
• Own commercial conversations including renewals and expansions
• Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers
• Lead ROI discussions and QBRs
• Help define and improve the portfolio Customer Success playbook

Required qualifications

• 2+ years in Customer Success or Account Management with ownership of a revenue target and a portfolio of 150-200+ accounts
• Experience working in a digital, scale, pool model directly working with customers
• A track record of exceeding goals and driving customer growth
• The ability to manage multiple customer conversations and priorities simultaneously
• A builder mindset and comfort operating in ambiguity before a playbook exists
• Experience in SaaS, consulting, HR tech, or talent tech

Nice to have

• recruiting industry experience

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US Employees: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US Employees: 90% employer contribution for dependents for medical
• US Employees: 90% employer covered dental and vision; 85% for dependents
• US Employees: $2,000 annual wellness stipend
• US Employees: $300/month commuting stipend
• UK Employees: Comprehensive private medical insurance with £0 excess, full outpatient cover, cancer care, mental health treatment, and 24/7 GP access
• UK Employees: £1,500 annual wellness stipend
• UK Employees: £3,500/year commuting stipend

About the company

Juicebox is an AI SaaS company helping teams win the talent war. It is a hypergrowth company with over 5,000 customers ranging from early-stage startups to Fortune 500 companies.