Product Specialist

The role

You will respond to live support requests and investigate bugs in real time. You will work closely with engineering and product to ensure issues are resolved quickly and clearly.

What you will do

• Respond to incoming support tickets and product questions via Intercom, Slack, and email
• Investigate live issues, replicate bugs, and gather technical details
• Create well-scoped bug reports with context, repro steps, and priority guidance
• Partner with engineering and product to coordinate resolution and track progress
• Follow up with users once fixes or workarounds are in place
• Maintain clean documentation, internal tools, and support workflows
• Spot recurring themes in feedback and flag insights to product leadership

Required qualifications

• 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
• Clear and calm communicator
• Curious and scrappy
• Can balance fast response times with thoughtful root cause analysis
• Organized, proactive, and comfortable coordinating across functions
• Based in SF or open to relocating

Nice to have

• Prior experience in AI, SaaS, or recruiting tech
• Technical / product manager background
• Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog
• Ability to write internal documentation, create bug tickets, or support triage automation

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US Employees: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US Employees: 90% employer contribution for dependents for medical
• US Employees: 90% employer covered for dental and vision; 85% for dependents
• US Employees: $2,000 annual wellness stipend
• US Employees: $300/month commuting stipend
• UK Employees: Comprehensive private medical insurance with £0 excess, full outpatient cover, cancer care, mental health treatment, and 24/7 GP access
• UK Employees: £1,500 annual wellness stipend
• UK Employees: £3,500/year commuting stipend

About the company

Juicebox is an AI SaaS company helping teams win the talent war. They power hiring for customers ranging from early-stage startups to Fortune 500 companies.