Customer Success Manager

The role

Customer Success Managers own the full customer relationship from onboarding and adoption to expansion and renewal. You will serve as trusted advisors and AI workflow experts for customers ranging from enterprise talent teams to startup founders.

What you will do

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first aha moment.
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

Required qualifications

• 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts.
• A track record of exceeding commercial goals and driving customer growth.
• The ability to manage multiple customer conversations and priorities simultaneously.
• A builder mindset and comfort operating in ambiguity before a playbook exists.
• Executive presence and confidence engaging senior stakeholders.
• Experience in SaaS, consulting, HR tech, or talent tech

Nice to have

• recruiting industry experience

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US Employees: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US Employees: 90% employer contribution for dependents for medical
• US Employees: 90% employer covered for Dental & Vision; 85% for dependents
• US Employees: $2,000 annual wellness stipend
• US Employees: $300/month commuting stipend
• UK Employees: Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access
• UK Employees: £1,500 annual wellness stipend
• UK Employees: £3,500/year commuting stipend

About the company

Juicebox is on a mission to help teams win the talent war. It is an AI SaaS company powering searches for thousands of customers from early-stage startups to Fortune 500 companies.