Product Operations

The role

You will turn customer insights into better products by working with Product, Engineering, Design, and customer-facing teams. You will investigate product issues, test new features, and use data to evaluate product changes.

What you will do

• Turn customer feedback into action
• Join customer conversations and synthesize feedback from Sales, Customer Success, and Support
• Investigate and drive resolution of product issues
• Reproduce bugs and clarify customer impact
• Test new features and AI-powered workflows
• Support beta testing and launches
• Analyze product usage, adoption, and customer feedback
• Partner with Product, Engineering, and Design to translate problems into requirements
• Improve how the team captures feedback, tracks issues, and communicates updates

Required qualifications

• Experience solving problems in product operations, business operations, customer success, consulting, analytics, or another relevant role
• Clear interest in becoming a Product Manager
• Enthusiasm for the hands-on work of learning a product and helping customers succeed
• Strong analytical instincts
• Clear, concise communication
• Ability to turn an ambiguous issue into a problem someone can act on
• Strong follow-through
• Curiosity about AI
• Comfort learning technical concepts, working with engineers, and experimenting with new tools
• A bias toward action
• Openness to feedback
• Judgment to adapt as priorities change

Nice to have

• Experience with SQL
• Experience with product analytics
• Experience with AI tools
• Experience building simple automations

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US Employees: 100% employer-paid medical coverage (PPO Platinum plan with $0 deductible)
• US Employees: 90% employer contribution for dependents for medical
• US Employees: 90% employer covered dental and vision; 85% for dependents
• US Employees: $2,000 annual wellness stipend
• US Employees: $300/month commuting stipend
• UK Employees: Comprehensive private medical insurance with £0 excess
• UK Employees: £1,500 annual wellness stipend
• UK Employees: £3,500/year commuting stipend

About the company

Juicebox is an AI SaaS company on a mission to help teams win the talent war. They power hiring for teams at Ramp, Notion, and leading AI labs.