Product Specialist

The role

This founding Product Specialist will handle customer support and product quality. You will respond to support requests, investigate bugs, and work with engineering and product teams to resolve issues.

What you will do

• Respond to incoming support tickets and product questions via Pylon, Slack, and email
• Investigate live issues, replicate bugs, and gather technical details
• Create well-scoped bug reports with context, repro steps, and priority guidance
• Partner with engineering and product to coordinate resolution and track progress
• Follow up with users once fixes or workarounds are in place
• Maintain clean documentation, internal tools, and support workflows
• Spot recurring themes in feedback and flag insights to product leadership

Required qualifications

• 2–4+ years of experience in support engineering, product ops, customer success, customer experience or customer support at a SaaS company
• Clear and calm communicator with high empathy
• Curious and scrappy
• Works well with fast context switching and works with speed and multi-threaded
• Can balance fast response times with thoughtful root cause analysis
• Organized, proactive, and comfortable coordinating across functions
• Based in London or open to relocating

Nice to have

• Prior experience in AI, SaaS, or recruiting tech
• Technical / product manager background
• Experience with tools like Pylon, Paraform, Linear, Notion, HubSpot, or PostHog
• Ability to write internal documentation, create bug tickets, or support triage automation
• Experience at early stage startup and thrives in fast paced, scrappy, ambiguous environments

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access
• £1,500 annual wellness stipend

About the company

Juicebox is an AI SaaS company on a mission to help teams win the talent war. They power hiring for teams at Ramp, Notion, and leading AI labs.