Manager, Customer Success

New York. Posted 17 days ago

The role

You will manage a team of CSMs responsible for expansions and renewals across mid-market and enterprise customers. You will coach the team, drive revenue goals, and build the customer success playbook.

What you will do

Coach and develop your team through deal reviews and call listening
Drive GRR, NRR, and expansion goals through forecasting and pipeline management
Act as a player-coach in complex renewals and expansions
Build and improve renewal, expansion, QBR, success planning, and forecasting processes
Collaborate with Sales, Product, and leadership to improve customer experience and GTM strategy

Required qualifications

5+ years in Customer Success, Account Management, or Sales
2+ years managing a revenue-owning team
Proven success leading teams that consistently exceed GRR, NRR, and expansion targets
Strong commercial instincts with a track record of coaching others
Experience introducing processes and programs that improved a CS organization
High standards and high accountability
Executive presence with customers, cross-functional partners, and senior leadership

Benefits

Top-of-market compensation with meaningful equity
Daily meals provided including breakfast catering and lunch via DoorDash
Dinner if staying after 7pm
100% employer-paid medical coverage for US employees (PPO Platinum plan with $0 deductible)
90% employer contribution for dependents for US medical
90% employer covered dental and vision for US employees
85% employer covered dental and vision for US dependents
$2,000 annual wellness stipend for US employees
$300/month commuting stipend for US employees
Comprehensive private medical insurance for UK employees with £0 excess
£1,500 annual wellness stipend for UK employees
£3,500/year commuting stipend for UK employees

About the company

Juicebox is an AI SaaS company on a mission to help teams win the talent war. They serve over 5,000 customers ranging from early-stage startups to Fortune 500 companies.