Manager, Customer Success

The role

You will manage a team of CSMs owning the full revenue motion including expansions and renewals for mid-market and enterprise customers. You will coach the team, drive performance metrics, and build the customer success playbook.

What you will do

• Coach and develop your team through deal reviews and call listening
• Drive GRR, NRR, and expansion goals through forecasting and pipeline management
• Act as a player-coach in complex renewals and expansions
• Build and improve renewal, expansion, QBR, success planning, and forecasting processes
• Collaborate with Sales, Product, and leadership to improve customer experience and GTM strategy

Required qualifications

• 5+ years in Customer Success, Account Management, or Sales
• 2+ years managing a revenue-owning team
• Proven success leading teams that consistently exceed GRR, NRR, and expansion targets
• Strong commercial instincts with a track record of coaching others
• Experience introducing processes and programs that improved a CS organization
• High standards and high accountability
• Executive presence with customers, cross-functional partners, and senior leadership

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided including breakfast catering and lunch via DoorDash
• Dinner if staying after 7pm
• US Employees: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US Employees: 90% employer contribution for dependents for medical
• US Employees: 90% employer covered dental and vision; 85% for dependents
• US Employees: $2,000 annual wellness stipend
• US Employees: $300/month commuting stipend
• UK Employees: Comprehensive private medical insurance with £0 excess
• UK Employees: £1,500 annual wellness stipend
• UK Employees: £3,500/year commuting stipend

About the company

Juicebox is an AI SaaS company on a mission to help teams win the talent war. They serve over 5,000 customers ranging from early-stage startups to Fortune 500 companies.