People Operations Lead

The role

The People Operations Lead will build and own the People function to support company scaling. This role covers the full employee experience including onboarding, benefits, performance management, culture, and employment compliance across the US and UK.

What you will do

• Own day-to-day People Operations including onboarding, benefits administration, employee support, and offboarding
• Build and improve performance management processes including feedback cycles, annual reviews, promotions, and employee development
• Implement and manage People systems and tools to streamline employee workflows and processes
• Own employee policies and documentation including offer letters, handbooks, leave policies, and office policies
• Manage employment compliance across the US and UK
• Partner with leadership to strengthen culture, employee engagement, and the overall employee experience
• Build scalable People processes and infrastructure
• Leverage AI tools and automation to streamline People workflows

Required qualifications

• 4–7 years of experience in People Operations, HR, or a related generalist role
• Hands-on experience across core HR functions, including benefits, onboarding, employment compliance, and performance management
• Strong understanding of US employment laws, UK employment law (or ability to ramp quickly), and HR compliance, including leave policies, employee classification, and regulatory requirements
• Experience building or managing performance programs, including feedback cycles, promotions, and annual reviews
• Highly autonomous, scrappy, and comfortable building processes from scratch in a fast-moving environment
• Exceptional judgment and discretion to handle highly sensitive employee and business information with strict confidentiality
• Strong interpersonal skills
• Proactive, detail-oriented approach

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US: 90% employer contribution for dependents for medical
• US: 90% employer covered for Dental & Vision; 85% for dependents
• US: $2,000 annual wellness stipend
• US: $300/month commuting stipend
• UK: Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access
• UK: £1,500 annual wellness stipend
• UK: £3,500/year commuting stipend

About the company

Juicebox is an AI SaaS company on a mission to help teams win the talent war. It is one of the fastest-growing AI SaaS companies in the world.