Customer Success Programs Lead (Education)

The role

This person will build a scalable customer education program from scratch. They will design onboarding curricula, self-serve education infrastructure, and live programs to drive adoption and retention.

What you will do

• Design structured onboarding curricula to reduce dependency on CSM time
• Build in-product education, help content, playbooks, and guided workflows
• Own and run recurring webinars, office hours, and cohort-based trainings
• Build a coherent content library and learning path
• Use AI to scale and maintain education content against product changes
• Design and run certification programs for customers and internal CSMs
• Define and track education impact on adoption, time to value, and retention
• Select, implement, and manage the LMS and education stack
• Work with CSMs to identify education gaps driving churn or dormancy risk
• Work with Product to feed education-driven feedback into roadmap priorities

Required qualifications

• 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company
• Experience building a customer education motion from scratch
• Strong instincts for instructional design
• Experience using AI tools to scale content production and maintenance
• Comfort with both live facilitation and asynchronous content
• Experience evaluating or administering an LMS or customer education platform
• High energy with the ability to juggle many projects and conversations at once
• Love for working with and meeting with customers
• Founder mentality
• A point of view on what great customer education looks like, and a portfolio to back it up

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US: 90% employer contribution for dependents
• US: 90% employer covered dental and vision; 85% for dependents
• US: $2,000 annual wellness stipend
• US: $300/month commuting stipend
• UK: Comprehensive private medical insurance with £0 excess
• UK: £1,500 annual wellness stipend
• UK: £3,500/year commuting stipend

About the company

Juicebox is an AI SaaS company helping teams win the talent war. They are used by teams at Ramp, Notion, and leading AI labs.