Enterprise Customer Success Manager

The role

The Enterprise Customer Success Manager owns the full customer relationship from onboarding and adoption to expansion and renewal. You will serve as a trusted advisor and AI workflow expert for customers ranging from enterprise talent teams to startup founders.

What you will do

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first aha moment.
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

Required qualifications

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
• A track record of exceeding commercial goals and driving customer growth.
• The ability to manage multiple customer conversations and priorities simultaneously.
• A builder mindset and comfort operating in ambiguity before a playbook exists.
• Executive presence and confidence engaging senior stakeholders.
• Experience in SaaS, consulting, HR tech, or talent tech

Nice to have

• recruiting industry experience

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner if staying after 7pm
• US Employees: 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• US Employees: 90% employer contribution for dependents for medical
• US Employees: 90% employer covered for Dental & Vision; 85% for dependents
• US Employees: $2,000 annual wellness stipend
• US Employees: $300/month commuting stipend
• UK Employees: Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access
• UK Employees: £1,500 annual wellness stipend
• UK Employees: £3,500/year commuting stipend

About the company

Juicebox is on a mission to help teams win the talent war. It is a fast-growing AI SaaS company used by teams at Ramp, Notion, and leading AI labs.