Sr. Manager, Customer Marketing

Remote. Posted a month ago

The role

You will build the customer marketing function from the ground up. You will create customer stories, build a reference program, and develop an advocacy engine to engage customers.

What you will do

Own customer marketing strategy and relationships with flagship customers.
Drive co-marketing strategies including case studies, webinars, and joint PR.
Build a case study and thought leadership engine.
Manage the customer marketing budget, vendor relationships, and performance reporting.
Design and launch Jump Club incentive program, referral, review, and community programs.
Run a Customer Advisory Board and user group programming.
Create a system of recognition and rewards for customers.
Build a systematic customer reference program for Sales.
Own the end-to-end reference process including intake, approval, and scheduling.
Partner with CS on onboarding, adoption, renewal communications, and upsell playbooks.

Required qualifications

5+ years building or scaling a customer marketing function at a high-growth B2B software company.
Track record of originating customer marketing strategies and programs.
Fluency in customer marketing best practices including reference and advocacy programs, review platforms like G2, and customer communities.
Expert communicator comfortable building content and relationships with senior stakeholders at enterprise and financial services accounts.
Track record of getting Sales, CS, and Legal to adopt new programs or processes.

Nice to have

Experience working at a Series A–C company or similarly fast-moving environment.
Experience in Financial Services or Wealth Management.

Benefits

ISO Equity options
Uncapped Paid Vacation
$0 Medical insurance premium for the whole family
$500 Workspace Setup Stipend
Dental, vision, & Indemnity coverage
HSA, FSA, & Dependent Care FSA
Company-paid Life Insurance
Tax-free Commuter savings
401(k) available

About the company

Jump's mission is to empower financial advisors and their clients to thrive in the age of AI. Their AI assistant helps financial advisors automate the client meeting cycle and other workflows.