Operations Associate (Proactive Posting)

The role

Operations Associates provide lab test management, system monitoring, and customer support. You will work with the Lab Ops Team Manager and Head of Operations to ensure seamless service delivery.

What you will do

• Process lab test orders for timely and accurate delivery of results
• Coordinate with diagnostic labs, customers, and vendors to resolve issues
• Monitor internal dashboards for system delays or outages
• Troubleshoot and escalate issues across internal platforms
• Provide direct support to customers via Slack, email, and internal ticketing systems
• Maintain SLA standards for response and resolution times
• Interact with clients through chat and occasional voice support
• Assist the Operations team with routine tasks
• Collaborate cross-functionally to support process improvements and documentation
• Use internal tools such as Google Docs, Linear, and Slack

Required qualifications

• 2-5+ years of overall professional work experience working with US-based companies
• Excellent communication skills, especially written (B2 English level minimum – business professional)
• Problem-solving mindset
• Ability to work independently and adapt in a fast-paced environment
• Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira

Nice to have

• Revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logist
• Experience handling medical data or lab results
• Startup or small company experience

Benefits

• Monthly health insurance stipend
• Opportunity to attend global company and local team offsites
• One-time stipend to set up your workstation
• Annual productivity stipend to spend on learning/courses
• Paid sick time
• Public holidays
• Paid overtime and on-call

Before you apply

• This is a proactive posting
• The role isn't open today
• We expect to hire more Operations Associates in the future, we just don't have the headcount signed off yet
• No guarantee at the end of it

About the company

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. It is a fast-growing healthcare technology company based in the US.