Customer Success Manager (Proactive Posting)

EDT / EST (US East Coast only), Remote. Posted 2 months ago

The role

You will own a portfolio of 25–40 accounts in the digital health and mid-market segment. You will manage the customer lifecycle from onboarding through renewal and expansion while providing feedback to product and engineering teams.

What you will do

Own a portfolio of 25–40 accounts across digital health and mid-market segment
Run onboarding for new customers
Conduct quarterly business reviews
Proactively identify upsell and cross-sell opportunities
Build a pulse on account health using usage data and engagement signals
Bring customer patterns, feedback, and frustrations to product and engineering
Help define CS processes for wearable and digital health customers
Bring a point of view on how AI tools can make CS work faster and smarter

Required qualifications

High agency
Commercial confidence
Adaptability
Technical curiosity with experience in technical products like APIs, developer tools, or data platforms
3–6 years of CS experience owning accounts end-to-end
Experience managing 20–50 accounts at a time
Experience at a Seed through Series C company

Nice to have

A point of view on how AI tools can make CS work faster and smarter

Benefits

Salary dependent on location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150
$100 monthly wellness budget
Flexible, remote-first working
$1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test

Before you apply

We only hire folks physically based in GMT and EST timezones
We do not sponsor visas right now
This is a proactive posting; we are not hiring for this role right now

About the company

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. The company is backed by Creandum, Point Nine, 20VC, YC, and leading angels.