Product Engineer, Support

EDT / EST (US East Coast only), Remote. Posted 3 months ago

The role

This person will investigate and diagnose technical issues by tracing logs and services. They will read code to find root causes, communicate with customers, and improve documentation and tooling.

What you will do

Investigate and diagnose technical issues
Trace issues through logs and services
Understand and reproduce errors to find the root cause
Share clear updates with customers and engineers
Read code to spot where things break
Use AI tools to speed up debugging
Make small fixes and escalate when needed
Work with users from senior engineers to non-technical operators
Write clear docs that reduce repeat questions
Build small tools or scripts to speed up workflow

Required qualifications

Technical problem solver
Comfortable in startup environments
Communicate clearly
Comfortable with code
Spent a couple of years writing or debugging Python
Can work through unfamiliar codebases confidently

Nice to have

Engineering background who've moved into a support or customer-facing technical role

Benefits

Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working
$1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave

Before you apply

Only hire folks physically based in GMT and EST timezones
Do not sponsor visas right now
Initial call with Technical Recruiter
Behavioural and Technical interview
Technical interview (live debugging pair programming)

About the company

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. They are backed by Creandum, Point Nine, 20VC, YC, and leading angels.