Senior Program Manager, Lead-to-Cash

The role

The Senior Program Manager will own the end-to-end Lead-to-Cash roadmap. This involves redesigning processes from demand capture through revenue recognition across multiple functional teams.

What you will do

• Own the end-to-end Lead-to-Cash roadmap
• Build and maintain the cross-functional dependency map
• Run decision forums and document decisions
• Partner with Marketing and Sales leadership on lead capture, scoring, and routing
• Define one intake path in Salesforce for expansions
• Drive consistent opportunity creation and forecasting in Salesforce and Gong
• Lead the CPQ selection to a decision
• Run the CPQ implementation and its hand-off to Ironclad
• Sequence the migration of live subscriptions onto the new model
• Drive the automated hand-off from signed contract to booking, onboarding, and billing setup

Required qualifications

• 8+ years of program or project management experience
• At least 4 years leading lead-to-cash, quote-to-cash, or order-to-cash transformation programs at a B2B software or services company
• Delivered programs that spanned the full revenue chain: marketing and lead management, CRM and forecasting, CPQ and contracting, billing, collections, and revenue recognition
• Led at least one CPQ or billing system selection and implementation end to end
• Hands-on program experience with Salesforce and NetSuite, or comparable CRM and ERP platforms
• Delivered in a multi-entity, multi-currency environment with pricing that is not seat-based
• Experience with both new-business and expansion motions
• Track record of aligning Sales, Marketing, Finance, Legal, and Operations leaders
• Clear, direct writing
• Comfort operating without a strict playbook

Nice to have

• Experience in financial services, fund administration, private markets, or another services business with complex fee structures
• Familiarity with Marketo, Gong, Ironclad, Zone Billing, or Workato
• Experience using AI tools (e.g., Claude) in your own work, or delivering processes designed for agentic automation
• PMP, PgMP, or a comparable certification

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company-paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement savings plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend

About the company

Juniper Square is an Operations Partner for private markets that unifies technology, data, and fund administration services. The company is founder-led and employs over 1,000 people.