Technical Solutions Engineer

The role

You will own complex customer-facing technical problems including integrations, configuration edge cases, and cross-system bugs. You will act as a senior escalation point between Customer, Product, and Engineering teams and use AI to accelerate investigations.

What you will do

• Lead investigation and resolution of complex customer issues
• Direct AI to accelerate investigations and apply judgment on fixes
• Act as a senior escalation point between Customer, Product, and Engineering
• Step into live implementations to resolve technical complexity
• Turn issue patterns into input for the product roadmap
• Document learnings and build tooling and playbooks for triaging issues

Required qualifications

• 3-8+ years in a customer-facing technical role at a fast-growing SaaS company
• Computer Science or Engineering degree, prior experience as a software developer or engineer, or strong hands-on experience with SQL, APIs, and system integrations
• Strong systems intuition
• Comfortable directing AI tools to speed up investigation
• Excellent communicator
• Entrepreneurial and comfortable with ambiguity
• High ownership

Benefits

• Competitive geo-localised benefits

Before you apply

• Application serves as confirmation of being happy for the use of AI note-takers

About the company

Omnea is the agentic operating system for procurement. Its AI-first platform captures requests, routes approvals, onboards suppliers, flags risk, and tracks renewals.