Omnea

Strategic Account Manager

London, Remote. Posted 3 days ago

The role

You will own the customer relationship across the full customer lifecycle, from first value to renewal. Most of your quota comes from expanding existing accounts, with an NRR target covering expansion and retention in your enterprise book.

What you will do

  • Own an NRR quota covering expansion and retention across your enterprise book
  • Identify upsell opportunities and run commercial conversations at exec level
  • Own the renewal process end-to-end
  • Build relationships from procurement managers up to CFOs and multi-thread each account
  • Be the point of contact when something goes wrong or when customers plan next steps
  • Help define the commercial rhythms, norms and processes as the function grows
  • Feed customer signals on blockers, expansion drivers and investment areas to Product and Revenue leadership
  • Work with the implementation team, product experts and leadership

Required qualifications

  • 4-8 years of experience in a top-tier, fast-paced environment such as a startup, scale-up, VC, consulting, banking, or a business you built
  • Commercial experience with six-figure ARR+ accounts and multi-stakeholder buying committees, if from a commercial role
  • Experience managing senior stakeholders with high expectations
  • Ability to influence and drive change with executives and junior operators
  • Comfort working with ambiguity and without a fully built playbook
  • Ability to manage a complex book of business and push back on customers when needed
  • Commercial sharpness and a track record of high performance in sales, academia, sport or a personal project

Benefits

  • Competitive geo-localised benefits, with separate UK and US packages
  • Omnea Future Founder's fund

Before you apply

  • Some hiring is done with AI note-takers; you can opt out in the free-text field of your application, otherwise consent is assumed
  • Applications that check a box confirming you do not meet a hard requirement may be automatically rejected

About the company

Omnea is an agentic operating system for procurement, used by companies such as Spotify, PayPal and Adyen. It is backed by $75M from Khosla Ventures, Insight Partners and Accel.