Head of Customer Value

The role

You will build and run the Customer Value function from the ground up. You will own expansion and retention motions, lead Customer Value Leads, and drive upsell deals for enterprise customers.

What you will do

• Own the expansion and retention motion across the enterprise base
• Run weekly deal reviews with Customer Value Leads
• Build commercial infrastructure including deal review cadences and expansion playbooks
• Develop ROI-driven QBR frameworks
• Lead and coach Customer Value Leads
• Hire new team members as the company grows
• Work with the Product team to surface expansion opportunities and feedback

Required qualifications

• 8+ years of experience in a senior commercial or customer leadership role
• 3+ years leading a function
• Experience as both an IC and a leader
• Experience owning NRR targets
• Experience managing enterprise accounts with six-figure ARR+
• Proven track record of building, scaling, and leading high-performing commercial teams

Nice to have

• Sales leader with expansion-heavy, enterprise, and high-stakes experience

Benefits

• Competitive geo-localised benefits

Before you apply

• Application serves as confirmation you are happy for the company to use AI note-takers during interviews

About the company

Omnea is the agentic operating system for procurement. Its AI-first platform captures requests, routes approvals, onboards suppliers, flags risk, and tracks renewals.