Technical Solutions Specialist

The role

You will act as a bridge between Product and Customer teams to align the platform with customer needs. You will handle technical configurations, troubleshoot integrations, and support the product roadmap through customer feedback.

What you will do

• Align Omnea's platform with customer needs
• Perform technical configurations and troubleshoot complex integration challenges
• Assist the Commercial team by creating solutions for sophisticated demos
• Serve as the first line of defense for customer requests and issues
• Manage the delivery and prioritisation of Eng support tickets
• Collaborate with the Product team to share customer feedback and insights
• Write Product tickets to define engineering requirements
• Maintain a deep understanding of Omnea's architecture, setup, and capabilities
• Lead continuous improvement for internal tools and processes
• Produce and maintain technical materials like Onboarding Workflows and Technical Documentation

Required qualifications

• 3–8+ years of experience in a performance-driven environment
• Consistently performed at the top of your team in academia, work, or sport
• Strong technical foundation
• Capacity to rapidly understand product architecture
• Coding knowledge
• Excellent communication
• Ability to speak and write clearly about technical topics
• Strong presenter

Nice to have

• Studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship

Benefits

• Competitive compensation
• Equity options
• Competitive geo-localised benefits

Before you apply

• Application serves as confirmation you are happy for the company to use AI note-takers during interviews

About the company

Omnea is the agentic operating system for procurement. It is an AI-first platform used by companies like Spotify, PayPal, and T. Rowe Price.