Director of Business & People Operations

The role

The Director of Business & People Operations will own the company's operating infrastructure. This includes capacity planning, workforce planning, people operations, tool governance, and AI systems.

What you will do

• Own team utilization, capacity planning, and billability.
• Build and manage the workforce planning model.
• Own the operational inputs to financial conversations including margin and staffing cost.
• Design and own the delivery operating system including SOPs and onboarding.
• Own people operations including onboarding, performance management, and compensation strategy.
• Own the tool stack and vendor ecosystem.
• Manage operating cadence including weekly reviews and annual planning.
• Drive AI and automation adoption across operations.

Required qualifications

• 5 to 8 years of operations experience.
• At least 3 years in agency, consulting, or professional services.
• Direct management experience of ops coordinators, analysts, or managers.
• Experience owning utilization and gross margin reporting.
• Experience shipping AI into an organization.
• Must be based in US Eastern or Central Time.
• Work hours must overlap at least 3 hours with US Eastern Time.

Benefits

• 90% of medical, dental, and vision insurance premiums paid for US employees
• 401k with employer match
• Quarterly profit share program after 1 year of employment
• Unlimited vacation
• $2,000 learning and development stipend after 1 year of employment
• Free books program including a Kindle and 1 Kindle book a month
• $50 per month networking stipend
• 100% remote flexibility
• Annual team offsites

Before you apply

• The passcode is opsleverage2026.

About the company

Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies. They are a bootstrapped, profitable 30-person agency.