Account Manager

USA - Remote. Posted 6 months ago

The role

You will own client relationships and drive retention and expansion for a portfolio of B2B SaaS accounts. You will serve as the primary point of contact for senior stakeholders and manage the end-to-end renewal process.

What you will do

Serve as the primary point of contact for senior stakeholders.
Create the first draft of decks, QBR narratives, renewal pitches, and performance stories.
Own the end-to-end renewal process including timeline, prep, pricing, and closing.
Identify and pitch expansion opportunities across accounts.
Lead executive conversations and handle objections.
Coordinate internal SEO, content, GEO, and outreach teams.
Manage client escalations and propose solutions.
Identify patterns across the portfolio to share with the team.
Document lessons and refine playbooks to build the function.

Required qualifications

4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services
Agency experience required
Experience working with B2B clients
Understanding of the B2B business model and pipeline mechanics
Organized, accountable, and relentless about moving work forward
Ability to translate delivery into business outcomes for executives
Experience owning renewals and expansion conversations
Ability to seek and give feedback with candor
Tolerance for ambiguity
Risk-minded and solution-oriented
Attentive to detail

Benefits

90% of medical, dental, and vision insurance premiums paid for employees in the US
401k with employer match: 100% match on the first 3% of pay, then 50% match on the next 2%
Opportunity to participate in quarterly profit share program after 1 year of employment
Unlimited vacation
$2,000 learning and development stipend after 1 year of employment
Free books program including a Kindle and 1 Kindle book a month
$50 per month networking stipend
100% remote flexibility
Annual team offsites

About the company

Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies. The team is lean, agile, and experimental, focusing on R&D and innovation.